Returns & Refunds :

 
 
Follow these simple steps to return or exchange your item(s):
 

In which cases refund or return is applicable?

You have 10 days from the date of delivery to claim for the return or exchange if :

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.
 

1. What if I need to replace the product size?

If the size you ordered doesn’t fit you, simply,
Pack the product in its original package with accompanying tags.
You will be required to ship/deliver the packet to our office address
Once we receive the product, we will send the new size
Please note that this process may take 2-4 working days after receiving your returned products and all the replacement charges will be paid by customer.
 

2. What if I wish to exchange the product with other product(s)?

If you don’t like the product you ordered and wish to exchange it for other product or products, Simply
Pack the product in its original package with accompanying tags.
You will be required to ship/deliver the packet to our office address
Once we receive the product, we will send the new products
Please note that this process may take 2-4 working days after receiving your returned products and all the replacement charges will be paid by customer.
 

3. When will my return be processed?

Our main aim is to process your return as soon as possible once marked to the return and refund department. Please note that it can take upto 5-7 working days to process the return and dispatch the new parcel. During sale days and major events , return processing time can be increased.

 

Refund Policy:

  • Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund in the form of store credit.
  • In the case of refund shipping and handling charges will not be refunded. 
  • The minimum period for processing a refund is 7-10 working days.
  • All the Sale items are non refundable.

There are certain scenarios in which return or refund will not be supported:

  • An exchange request is made outside the specified time frame.
  • Change of mind is not applicable in any case.
  • Customer want to return the parcel after using it.
  • Product got damaged due to customer mistake.

 

Ship to :

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on one’s own expense to the following address:
 
Consumer Returns Department
Shop no 54/2 Raheem center factory area
Faisalabad
Pakistan
Email : info@hbfabrics.pk
Telephone Support : 0300-9261856